Refund Policy

Overview

We want you to be happy with CompetitorIQ. This policy explains when refunds are available for each of our plans. If you have a question not covered here, email us at support@mycompetitorssucks.com.

One-Time Report ($27)

Because competitor reports are digital goods generated and delivered immediately upon payment, one-time purchases are non-refundable once the full report has been unlocked and delivered to you.

Exception: If a technical error on our end prevented your report from being generated or delivered, contact us within 7 days of your purchase and we will issue a full refund. Please include your order confirmation or report ID in your email.

Monthly Subscription ($49/month)

• You may cancel your subscription at any time. Cancellation stops future billing immediately.
• Access continues until the end of the current billing period.
• Partial-month refunds are not issued for unused days in a billing cycle.
• If you are charged after cancellation due to a billing system error, contact us within 7 days and we will refund that charge in full.

Technical Failures

If the Service fails to deliver a report due to an error on our side (e.g., API outage, system bug), we will either re-generate your report at no charge or issue a full refund — your choice. Contact us at support@mycompetitorssucks.com within 7 days of the failed purchase.

How to Request a Refund

1. Email support@mycompetitorssucks.com.
2. Include the subject line: Refund Request.
3. Provide your report ID or Stripe receipt email and a brief description of the issue.

We respond to all refund requests within 2 business days. Approved refunds are processed through Stripe and typically appear within 5–10 business days.

Chargebacks

We ask that you contact us before initiating a chargeback with your bank. We are happy to resolve issues directly and quickly. Unwarranted chargebacks may result in suspension of access to the Service.